As a Remote Customer Support Representative at NVision Services LLC, you will play a pivotal role in ensuring customers receive the best support and assistance. You'll have the opportunity to work from the comfort of your own home while contributing to our mission of delivering outstanding service.

Key Responsibilities:

• Customer Interaction: Interact with customers over the phone to assist with inquiries, resolve issues, and provide exceptional support.
• Product Knowledge: Develop a deep understanding of the products/services in order to offer accurate information and effectively address customer needs.
• Issue Resolution: Investigate and resolve customer issues promptly and professionally, ensuring satisfaction and retention.
• Documentation: Maintain detailed and organized records of customer interactions, including inquiries, problems, and resolutions.
• Team Collaboration: Collaborate with cross-functional teams to escalate and resolve complex customer issues, contributing to continuous improvement.

Qualifications:

• Previous experience in customer support or a related role preferred, but not required.
• Basic computer skills.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Empathetic and customer-centric mindset.
• Comfortable working in a remote setting with a reliable internet connection.
• Have the necessary equipment for remote work, such as your own headset and computer.

We Are Currently Hiring In The Following States:

Alabama, Kentucky, North Dakota, Alaska, Louisiana, Ohio, Arizona, Maine, Oklahoma Arkansas, Michigan, Rhode Island, Delaware, Mississippi, South Carolina, Florida, Missouri, South Dakota, Georgia, Montana, Tennessee, Hawaii, Nebraska, Texas, Idaho, Nevada, Utah, Indiana, New Hampshire, Virginia, Iowa, New Mexico, West Virginia, Kansas, North Carolina, Wyoming.